Your returned your order. When will your refund be reflected on your account?. Please review our Refund Policy here.

<div id="isPasted" style="box-sizing: inherit; padding: 1em 1em 0em; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h1 id><br></h1><h1 id="question">Question:</h1><p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; margin-left: 20px;"><span style="font-size: 18px;">Your returned your order. When will your refund be reflected on your account?</span></p><p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px;"><br></p><h1 id="answer">Answer:</h1><p style="margin-left: 20px;"><span style="font-size: 18px;">Please review our </span><a href="https://thecentercam.gorgias.help/en-US/what-is-your-refund-policy-136543" target="_blank" rel="noopener noreferrer"></a><span style="font-size: 18px;"><a href="https://thecentercam.gorgias.help/en-US/what-is-your-refund-policy-136543" rel="noopener noreferrer" target="_blank">Refund Policy here</a></span><span style="font-size: 18px;">.&#xA0;</span></p><div style="box-sizing: inherit; background-color: rgb(255, 245, 221); margin: 2em -3em; padding: 1em 1em 1em 3em; border-top: 1px solid rgba(0, 0, 0, 0.06); border-bottom: 1px solid rgba(0, 0, 0, 0.06); text-indent: -3em;">&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; Please note that each step in this process has the potential for delay. Most customers will receive a refund within 5-10 days after they return their product, but it could take 20+ days in some cases. Please wait until 20 days have passed to contact Customer Support</div><h2 id="refunds-are-processed-according-to-the-following-steps">Refunds are processed according to the following steps:</h2><ol><li>The customer contacts Center Cam Customer Support to request a refund within the first 30 days of receiving their package.<ol><li>Customer Support tells the customer &quot;We are sorry that you weren&apos;t 100% satisfied with Center Cam. We really thought you&apos;d love it!&quot;</li><li>Customer Support secretly hopes the customer decides they do love it and no longer wants to return it :)</li></ol></li><li>If the customer still wishes to return the item, Customer Support issues a return label (RMA) for the product and emails it to the customer.</li><li>When the customer receives the email, they will need to:<ol><li>Print the label from the email.</li><li>Find an appropriately sized box to package the Center Cam &amp; the Center Cam clip.<ol><li>If they ordered a Deluxe package, they also need to include the Storage Case and the Adjustable Ring Light Clip</li></ol></li><li>Tape the label to the box that contains the appropriate items.</li><li>Ship the box back to Center Cam using the shipping service identified on the shipping label.</li></ol></li><li>Once Center Cam receives the package and confirms the contents were packaged correctly, a refund is processed.</li><li>Once the refund is processed, it can take 5-15 days for it to be received, recorded and reimbursed to the customer by their financial institution.</li><li>If a refund is not received within 20 days of returning the items, please contact Customer Support.</li></ol><p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px;"><br></p><p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px;"><br></p></div><hr style="box-sizing: content-box; height: 0px; overflow: visible; margin-top: 1rem; margin-bottom: 1rem; border-width: 1px 0px 0px; border-right-style: initial; border-bottom-style: initial; border-left-style: initial; border-right-color: initial; border-bottom-color: initial; border-left-color: initial; border-image: initial; border-top-style: solid; border-top-color: rgba(0, 0, 0, 0.1); color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-thanks="Got it!" style="box-sizing: inherit; padding: 0em 1em 1em; background-color: rgba(0, 0, 0, 0.02); border: 1px solid rgba(0, 0, 0, 0.06); border-radius: 4px; width: 762.328px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h3 style="box-sizing: inherit; margin: 1.2em 0px 0.5em; font-family: inherit; font-weight: 500; line-height: 1.1; color: inherit; font-size: 1.75rem; text-align: center;" id="how-did-we-do">How did we do?</h3><div style="box-sizing: inherit; position: relative; display: inline-block; vertical-align: middle; width: 728.328px;"><br></div></div>

When will I receive my refund?

Contact Us. If there is a problem submitting a request, feel free to reach out to us @ techsupport@thecentercam.com.

The Center Cam

Includes questions on billing, charges, cancellations, and refunds

Billing questions

My Center Cam isn't working

Horizontal lines in the display (fluorescent, pixelation, etc)

How do I focus my Center Cam?

Why is my Center Cam hot?

My Computer doesn't recognize my Center Cam

Can I zoom my Center Cam in or out?

How do I select Center Cam as my preferred webcam (Mac)?

How do I make Center Cam my preferred camera? (PC)

Is Center Cam supported on an iPad?

Is the Center Cam 2.0 compatible with Windows Hello facial recognition?

What are the differences between the Centre Cam version one and version two?

Camera

How do I power my RingLight?

How bright is the Ring Light?

Operating the Ring Light Clip

How big is the Ring Light Clip?

Can I use the Ring Light Clip on my iPad?

How do I know if my RingLight Clip is charging?

Ring Light Clip

How big is the Standard Camera Clip?

How big is the Big Clip?

What if my camera clip breaks?

Will the Camera Clip work on my monitor?

Can I attach the Camera Clip to the bottom or side of my monitor?

How do I replace my Camera Clip?

What is the squeezing force of the Camera Clip?

Camera Clips

Does Center Cam come with a Mic?

Can I disable the Center Cam Mic?

Onboard Microphone

Product Questions

How do I setup my Center Cam?

How do I setup the Ring Light Clip?

Setup

How do I adjust Camera settings on PC?

Mac OS - Center Cam Camera Controller

Camera Setting Software

Skype doesn't recognize my Center Cam

GoToMeeting doesn't recognize my Center Cam

MS Teams doesn't recognize my Center Cam

Zoom doesn't recognize my Center Cam

How do I Enable HD in Zoom

How do I Enable HD in MS Teams

How do I Enable HD in GoToMeeting

How do I Enable HD settings in Skype

How do I select Center Cam as my camera in Zoom?

How do I select Center Cam as my camera in Skype?

How do I select Center Cam as my camera in MS Teams?

How do I select Center Cam as my camera in GoToMeeting?

Video Conferencing Software

Software questions

How do I track my order?

Shipping & Returns

My head looks HUGE!!! What do I do?

What's the best Lighting to use with Center Cam?

What do you recommend for a Teleprompter?

What comes in the Center Cam packages?

What do I do? My glasses are reflecting lighting during my calls.

General  Questions